We need to ensure that someone will be present when the courier delivers the package. Please provide the recipient's phone number when you are in the Paypal page (click Add to "Note to Seller" under the Shipping address).
In case of absence, any subsequent attempt to deliver the package will bring additional delivery charges.
Details on delivery service
Delivery with Canada Post Expedited service
For other regions and other provinces, the delivery is made by Canada Post.
Delivery standards Canada Post in most urban centres *
Quebec City: next business day
Quebec : 1-3 business days
Other provinces : 2-7 business days
* These standards may be longer in other non urban centres and remote areas
Lost package
Should a loss of your package by Canada Post, we will refund you the total cost of your order.
Breakage or damage during transport
We pack our products carefully to prevent breakage during transport. Canada Post does not guarantee or offer insurance to cover breakage or damage during delivery, given the nature of the products , either fragile or perishable.
Risk of melting during transport
We do not recommend to make delivery of chocolates by mail when there is a risk of melting . The risk of melting is high during heat waves and sunny days with temperatures above 21 ° C. We disclaim any responsibility for damage caused by the temperature during delivery.
Processing of your order
Orders are normally processed on the business day following receipt.
Local delivery service courier - Quebec City
Delivery by courier is possible on regular business days in Quebec City (Upper Town and Lower Town areas, Beauport, Sillery, Charlesbourg, Sainte-Foy, Neufchatel, St-Emile).